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FAQs

Orders

Unfortunately customers aren't able to edit or cancel orders through the website. If you need to make a change to or cancel an order please contact with us as soon as possible with your order number and email address used to place the order. We will do our best to accommodate you.

No, unfortunately an item is only reserved once the purchase has been completed.

Tracking numbers can be found in the shipping notification emails we send out. As soon as your order has been sent out, kindly allow up to 48 hours for tracking info to show up in a carrier's tracking system.  

It may never happen, but we strive to treat you with respect and honesty, therefore we have to cover this aspect too. 

So, for packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery rate. AuthenticTemper, will cover all the costs (reprinting, reshipping) of a replacement order. 

Please, send us an e-mail using our contact form  or shoot us a message, on the built-in live chat of our website. 

We accept Visa, Mastercard, American Express and Apple-pay.

Our payment gateway is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Shipping

We are supper happy to inform you that we can ship worldwide.

We thought it would be great if we could offer you free standard shipping. And so, did we. 

We mainly operate within EU, nevertheless our printing partners provide us the option to ship outside EU, therefore we do ship Worldwide. Processing time for your orders is 2-7 business days for apparel and 2-5 business days for the rest products. 98% of our orders are shipped within 5 business days, while half of them within 3 business days or less. The average delivery time for shipments to US & EU is 5-10 business days after the fulfilment and 10-20 business days for the rest of the world, using the Standard Shipping carriers. We know it takes some patience, but it is worth it.

Disclaimer- Please note that the Customs/taxes shall be paid by the buyer if and when applicable in accordance to the country authorisations and policies.

Returns & Exchanges

If you're not satisfied with your purchase from AuthenticTemper, we accept returns within 14 days after the receipt of your purchase. In order to be eligible, the product must be on its initial condition with original packaging & labels. To return your product, you should email our support team first. Please email us using our contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All refunds will be returned to the original payment method. As soon as we receive the returned item(s) and confirm the conditions are okay, we will immediately process return and organize a refund to your account.

The time it takes for payment to return to your card after being processed varies based on your financial institution, though it is generally completed within 5-7 business days of receiving your returned item(s).

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.